Everything You Need To Know

Every production batch undergoes rigorous quality verification procedures to ensure consistency, purity, and research-grade reliability before release.

Yes. Certificates of Analysis are available for applicable products and provide detailed laboratory information to support transparency.

Strict manufacturing procedures and laboratory testing are implemented to help ensure every batch meets our quality standards.

We offer Standard and Expedited shipping. The options and rates available for your address are shown at checkout before you pay.

Orders are processed within 1–2 business days after payment is confirmed. Weekends and public holidays are not counted as business days, and processing may take longer during busy periods.

After your order is dispatched, Standard shipping usually takes 3–7 business days and Expedited shipping usually takes 1–3 business days. These are estimates, and carrier delays can happen.

For full details, see our Shipping Policy.

Yes. Standard shipping is free on orders with a subtotal of $250 or more. The subtotal is calculated after discount codes and before taxes and shipping.

Once your order is dispatched, we email you a tracking number. Check your spam or junk folder if you cannot find it.

If you have not received tracking information after the processing time above, contact our support team with your order number.

The countries we ship to are shown at checkout. For international orders, customs duties, import taxes and clearance fees are the buyer's responsibility, and they are not included in the order total.

Products are securely packaged to help maintain integrity throughout storage and transportation.

You can reach us in any of these ways:

• Email: thepeptiquelabs@proton.me
• Phone: +1 (514) 799 6119
• Our Contact page form

Support hours are Monday to Friday 9:00–18:00 and Saturday 10:00–14:00. We are closed on Sunday. We reply to every inquiry within one business day.

To help us answer faster, include:

• Your order number
• The email address used at checkout
• The product name and quantity
• A short description of the issue
• Photos, if the order arrived damaged

Contact us within 48 hours of delivery. Email your order number along with clear photos of the item and its packaging. We will review your claim and reply with the next steps.

First check your tracking information and the estimated delivery times above. If the package has not arrived after the estimated window, or an item is missing from your order, contact us with your order number and we will look into it with the carrier.

Contact us as soon as possible with your order number. We cannot guarantee changes or cancellations once an order has been dispatched. Please also see our Terms & Conditions.

Yes. If you require additional product details or documentation, such as a Certificate of Analysis, email us with the product name and our team will be happy to assist where available.